// AGENT WALKTHROUGH · RECORDING

An agent files a claim on HugClaim.com

One agent drawn from the matrAIx persona space completes a real auto-insurance claim, end-to-end. Below is the actual screen recording, followed by the recorded trajectory — what it saw, what it did, how long it dwelled, and the reward at each step.

◎ target: hugclaim.com — conversational auto-claim flow

AGENT PERSONA · 10 DIMENSIONS

age 35–44 region North America language Spanish English Intermediate (B1–B2) device Mobile · low-bandwidth intent File a claim expertise Novice trust Verifying emotion Frustrated tech Cautious adopter

https://hugclaim.com — agent session

REC

loading recording… HugClaim agent walkthrough recording

Actual recording · loops automatically

▸ widest segments = the friction points. Click to jump.

▸ Real-Time trajectory LIVE

Eval summary

Outcome claim submitted ✓ · 8 steps · trajectory score 0.78

HIGHVerifier rejection shows no rationale — 22s stall. Worst for low-trust & novice users.
MEDLow-bandwidth evidence upload needed 3 retries. Worst for mobile segment.
LOW“Deductible” unclear to an intermediate-English persona — re-asked twice.

One agent finds three real issues. matrAIx runs this across 8.3 billion behaviors and every persona segment — then hands you the report and the training data.